William Castro

IT Project Manager | PMP | CSM | ITIL v4 | AI workflow design

Professional Summary

Strategic IT Project Manager with experience delivering enterprise technology initiatives in complex healthcare and government environments. Strong in stakeholder coordination, operational problem-solving, compliance-aware delivery, Microsoft 365 workflow automation, and practical AI system exploration.

Experience

IT Project Manager

Federal healthcare IT contractor

July 2021 - Present

  • Coordinate IT initiatives across multidisciplinary technical teams supporting enterprise infrastructure and clinical systems.
  • Serve as liaison across IT, logistics, healthcare technology management, facilities, clinical leadership, and vendors.
  • Manage concurrent projects with structured delivery practices, risk tracking, stakeholder reporting, and compliance alignment.
  • Build Microsoft 365 workflows that improve request intake, deliverable tracking, reporting, and operational visibility.
  • Delivered organizational training introducing AI platforms, prompt engineering concepts, and productivity frameworks.

Tier II Technician - Team Lead

Federal healthcare IT support contractor

March 2017 - June 2021

  • Supervised Tier II support operations for enterprise endpoint devices, workstations, tablets, and printers.
  • Mentored and trained technicians, improving troubleshooting consistency and onboarding speed.
  • Collaborated with leadership to identify workflow inefficiencies and recommend technology-based improvements.

Certifications

PMP - Project Management Professional

CSM - Certified Scrum Master

ITIL v4

CAPM - Certified Associate in Project Management

CompTIA A+

LPI Linux Essentials

Skills

PMBOKITILRisk ManagementChange ControlStakeholder CommunicationMicrosoft 365Power AutomatePower AppsSharePointServiceNowActive DirectoryAI Workflow Design

Education

Bachelor of Science, Computer Science - Western Governors University